Terms and conditions of service
Last updated: 7 August 2026
1. Contracting parties
These general terms govern the contracting of services offered by GONZALEZ CIURANA GABRIEL (Tax ID 40345015W), with registered address at Carrer Calderers, 4 – 17004 Girona, Spain, and email info@programem.com (hereinafter, "the provider"), through the website www.programem.com.
2. Services offered
The provider offers digital services only, supplied electronically:
- Development of websites, web applications and mobile applications.
- Bespoke programming (PHP, MySQL, JavaScript), intranets and integrations.
- Corrective and evolutive maintenance, technical support and web hosting.
- Search engine optimisation (SEO) and technology consultancy.
- Subscriptions and licences to use the provider's own applications.
No physical products are sold, therefore no material shipment is associated with a purchase. See the Service delivery policy.
3. Prices and taxes
All prices are stated in euros (EUR). Prices shown exclude VAT unless expressly stated otherwise; the applicable VAT (generally 21% in Spain) is always detailed before payment is confirmed and on the corresponding invoice.
For quotations and bespoke projects, the price, scope and schedule are set out in the accepted quotation, which prevails over any indicative information on the website.
4. Ordering and payment process
The contracting process consists of the following steps: request or acceptance of the quotation, confirmation of the amount and of the services included, payment, and confirmation by email.
Card payments are processed through the secure payment gateway MONEI. The provider never stores the customer's card details: they are handled directly by the payment institution under the PCI-DSS standard and with strong customer authentication (3D Secure).
Accepted payment methods: credit and debit card (Visa, Mastercard), Bizum, Google Pay, Apple Pay and bank transfer, subject to availability.
Once payment is confirmed, the customer receives a receipt and the corresponding invoice at the email address provided.
5. Term and renewal of recurring services
Maintenance, hosting and subscription services are contracted for monthly or annual periods and renew automatically for equal periods unless the customer gives notice of cancellation at least 15 calendar days before the renewal date, by email to info@programem.com.
6. Customer obligations
The customer undertakes to provide truthful and complete information, to supply the contents, access credentials and materials required to perform the service within the agreed deadlines, and to hold the rights to any content delivered to the provider.
7. Withdrawal, cancellations and refunds
The conditions for withdrawal, cancellation and refunds are set out in the Cancellation and refund policy, which forms an integral part of these terms.
8. Warranty and liability
The provider warrants the free-of-charge correction of programming errors attributable to its own work that are reported within 30 calendar days of delivery. Changes of scope, changes caused by third-party updates and modifications made by third parties are excluded.
The provider's liability is limited in all cases to the amount actually paid by the customer for the specific service giving rise to the claim.
9. Data protection and confidentiality
Both parties undertake to keep confidential any information accessed within the contractual relationship. The processing of personal data is governed by the Privacy policy.
10. Complaints, applicable law and dispute resolution
Customers may send any complaint to info@programem.com or call +34 639 58 11 49. Complaints are answered within a maximum of one month.
These terms are governed by Spanish law, in particular by Royal Legislative Decree 1/2007 of 16 November on consumer and user protection, and by Law 34/2002 of 11 July on information society services and electronic commerce.
Pursuant to Regulation (EU) 524/2013, the European Commission provides consumers with an online dispute resolution platform: https://ec.europa.eu/consumers/odr.