One of our clients wanted to use AI to provide better service to their customers and reduce calls for requests such as resending quotes, requesting payment methods, asking for the payment link, asking for the account number, requesting a copy of the invoice... The chatbot can answer all of this, in any language.
We integrate the company's web system data with a chatbot, using the ChatGPT API. We attach this chatbot to every email the customer receives so they have the link at hand. They can ask anything about their purchase, its status, and any general information about the company. We believe this tool can greatly reduce phone calls. In addition, it is the gateway to preparing data to be "digested" by AI for future projects, like a phone switchboard staffed by AI.